Answers from control operators
These responses mirror our internal runbooks so you get the same guidance our support desk delivers.
Everything you need to know about setup, billing, agents, overlays, and troubleshooting. Can't find your answer? Email us at [email protected].
Production proof points
We run these FAQs through the same playbooks that power onboarding and live support, so everything here holds up when you’re under showtime pressure.
These responses mirror our internal runbooks so you get the same guidance our support desk delivers.
We sync this FAQ with the latest Control, billing, and policy changes every Friday.
If something isn’t covered here, the support CTA routes directly to the on-call production specialist.
Our support team typically responds within 12 minutes. We're here to help you succeed.